Can''t create image file (Preparing to Save Image)

Read good reviews on your software. Paid for and installed the software.

Ran it to create an image file. A 30GB BOOTCAMP partition was imaged in less the one second to a 600BYTE file. Obviously not correct. Ran it again. It jumped to 5% and stayed there for an hour. The notice on the screen was “Preparing to Save Image.”

It stays there for an hour. I quit the program, rebooted and attempted to use the software again. Same result; numerous 600byte files or hangs up at 5% forever.

I glanced at the forums and found at least one person with a similar problem but there was no solution published. What is the point of the forum if the solutions are not posted?

MacBook Air (MacBookAir6,2), OS 10.13.6. I am saving the image to an external Mac formatted USB drive. (Or attempting to.)

I would love to like to software but so far IT DON’T WORK.

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I can’t upload the console logs but here are the error lines:

default 20:48:04.200044 -0800 launchservicesd CHECKIN:0x0-0x2b02b 723 com.twocanoes.Winclone7

default 20:48:04.483284 -0800 Winclone Faulting in NSHTTPCookieStorage singleton

default 20:48:04.483326 -0800 Winclone Faulting in CFHTTPCookieStorage singleton

default 20:48:04.609784 -0800 Winclone UNIX error exception: 17

default 20:48:04.624884 -0800 Winclone UNIX error exception: 17

default 20:48:04.636043 -0800 Winclone UNIX error exception: 17

error 20:48:23.638277 -0800 Winclone errors encountered while discovering extensions: Error Domain=PlugInKit Code=13 “query cancelled” UserInfo={NSLocalizedDescription=query cancelled}

error 20:48:24.157558 -0800 com.twocanoes.WincloneHelperCould not read <private>. Probably due to SIP. Ignorning and returning 0x07

error 20:52:04.993069 -0800 Winclone TIC Read Status [3:0x0]: 1:57

error 20:52:04.993104 -0800 Winclone TIC Read Status [3:0x0]: 1:57

error 20:52:04.993240 -0800 Winclone TIC Read Status [2:0x0]: 1:57

error 20:52:04.993316 -0800 Winclone TIC Read Status [2:0x0]: 1:57

error 20:52:04.993433 -0800 Winclone TIC Read Status [1:0x0]: 1:57

error 20:52:04.993469 -0800 Winclone TIC Read Status [1:0x0]: 1:57

Same issues with macOS 10.14.1 and iMac (mid 2013)

Do you see any disk activity in Activity Monitor or any else in the log? These problems are usually related to disk errors. Please run CHKDSK /b in Windows.

tim