Can''t create image file (Preparing to Save Image)


#1

Read good reviews on your software. Paid for and installed the software.

Ran it to create an image file. A 30GB BOOTCAMP partition was imaged in less the one second to a 600BYTE file. Obviously not correct. Ran it again. It jumped to 5% and stayed there for an hour. The notice on the screen was “Preparing to Save Image.”

It stays there for an hour. I quit the program, rebooted and attempted to use the software again. Same result; numerous 600byte files or hangs up at 5% forever.

I glanced at the forums and found at least one person with a similar problem but there was no solution published. What is the point of the forum if the solutions are not posted?

MacBook Air (MacBookAir6,2), OS 10.13.6. I am saving the image to an external Mac formatted USB drive. (Or attempting to.)

I would love to like to software but so far IT DON’T WORK.


#2

I can’t upload the console logs but here are the error lines:

default 20:48:04.200044 -0800 launchservicesd CHECKIN:0x0-0x2b02b 723 com.twocanoes.Winclone7

default 20:48:04.483284 -0800 Winclone Faulting in NSHTTPCookieStorage singleton

default 20:48:04.483326 -0800 Winclone Faulting in CFHTTPCookieStorage singleton

default 20:48:04.609784 -0800 Winclone UNIX error exception: 17

default 20:48:04.624884 -0800 Winclone UNIX error exception: 17

default 20:48:04.636043 -0800 Winclone UNIX error exception: 17

error 20:48:23.638277 -0800 Winclone errors encountered while discovering extensions: Error Domain=PlugInKit Code=13 “query cancelled” UserInfo={NSLocalizedDescription=query cancelled}

error 20:48:24.157558 -0800 com.twocanoes.WincloneHelperCould not read <private>. Probably due to SIP. Ignorning and returning 0x07

error 20:52:04.993069 -0800 Winclone TIC Read Status [3:0x0]: 1:57

error 20:52:04.993104 -0800 Winclone TIC Read Status [3:0x0]: 1:57

error 20:52:04.993240 -0800 Winclone TIC Read Status [2:0x0]: 1:57

error 20:52:04.993316 -0800 Winclone TIC Read Status [2:0x0]: 1:57

error 20:52:04.993433 -0800 Winclone TIC Read Status [1:0x0]: 1:57

error 20:52:04.993469 -0800 Winclone TIC Read Status [1:0x0]: 1:57


#3

Same issues with macOS 10.14.1 and iMac (mid 2013)


#4

Do you see any disk activity in Activity Monitor or any else in the log? These problems are usually related to disk errors. Please run CHKDSK /b in Windows.

tim