Winclone 7.3 hangs but Winclone 6 works fine

I upgraded to 7.3 and installed it on a Macbook running Bootcamp. I have tried to run Winclone twice but each time it hangs with the blue progress bar at about 0.5 cm. I left it each time for a couple of hours and the progress bar did not move. When I cancelled there was about 40gb of 175gb in the file.

I copied Winclone 6 back from the bin and it works fine.

What should I check?

Thanks

Modellname:|MacBook
Modell-Identifizierung: MacBook8,1
Prozessortyp: Intel Core M
Prozessorgeschwindigkeit: 1.2 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 4 MB
Speicher: 8 GB
Boot-ROM-Version: MB81.0174.B00
SMC-Version (System): 2.25f87

Can you send the log to support@twocanoes.com? You can get the log by doing this:

log show --style syslog --predicate 'process contains[cd] "winclone"' --info --last 2d

(you can adjust the argument of “2d” from 2 days to other time periods that you want the log, like “10m” for the last 10 minutes or 3h for the last 3 hours).

[tperfitt]
I have this same problem! Please let me know how it was solved for [ALD2355]-

Not solved yet but Winclone 6 works.

Any update on this topic? Tried it again at the weekend and had to use Winclone 6 to clone the disk. Thanks

We are still investigating and have not been able to reproduce this internally. If you are seeing this issue and have not already submitted you log to support@twocanoes.com, please do so. It will help resolve the issue quicker. Also, please include this info:

Can you give a bit more information? For instance:

  1. Type of Mac for both the source and the destination if they are different. You can find the Mac type under the Apple Menu->About this Mac under.
  2. What version of Winclone you are using.
  3. What version of Windows you are using.
  4. Are you migrating to an external drive? If so, what is the type of drive and how are you connecting it? (USB, Firewire, etc).
  5. Does the Windows volume mount on the Mac desktop?
  6. Does the Windows volume appear in Disk Utility (located in the Utilities folder)?
  7. Did you try the troubleshooting at https://support.twocanoes.com/hc/en-us/articles/115003306566-Troubleshooting-Windows-Booting-after-Winclone-image-restore?

tim

Thanks. I attach the log.

External drive - deleted today and reformatted: Seagate Backup Plus Portable USB 2TB

Bootcamp is visible in Finder and Disk Utility.

Windows 10 1803 / 17134.345
MacOS Sierra 10.12.6

Modellname: MacBook 12in Early 2015
Modell-Identifizierung: MacBook8,1
Prozessortyp: Intel Core M
Prozessorgeschwindigkeit: 1.2 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 4 MB
Speicher: 8 GB
Boot-ROM-Version: 177.0.0.0.0
SMC-Version (System): 2.25f87

Winclone 6 works without problems so what is different about this upgrade?

Thanks

Alastair Day

(Attachment Winclone7_121118.txt is missing)

Thanks. I attach the log.

External drive - deleted today and reformatted: Seagate Backup Plus Portable USB 2TB

Bootcamp is visible in Finder and Disk Utility.

Windows 10 1803 / 17134.345
MacOS Sierra 10.12.6

Modellname: MacBook 12in Early 2015
Modell-Identifizierung: MacBook8,1
Prozessortyp: Intel Core M
Prozessorgeschwindigkeit: 1.2 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 4 MB
Speicher: 8 GB
Boot-ROM-Version: 177.0.0.0.0
SMC-Version (System): 2.25f87

Winclone 6 works without problems so what is different about this upgrade?

Thanks

(Attachment Winclone7_121118.txt is missing)

Thanks. I attach the log as a Word document. Your system rejected my txt document.

External drive - deleted today and reformatted: Seagate Backup Plus Portable USB 2TB

Bootcamp is visible in Finder and Disk Utility.

Windows 10 1803 / 17134.345
MacOS Sierra 10.12.6

Modellname: MacBook 12in Early 2015
Modell-Identifizierung: MacBook8,1
Prozessortyp: Intel Core M
Prozessorgeschwindigkeit: 1.2 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 4 MB
Speicher: 8 GB
Boot-ROM-Version: 177.0.0.0.0
SMC-Version (System): 2.25f87

Winclone 6 works without problems so what is different about this upgrade?

Thanks

(Attachment Winclone7_121118.docx is missing)

Thanks. I attach the log.

External drive - deleted today and reformatted: Seagate Backup Plus Portable USB 2TB

Bootcamp is visible in Finder and Disk Utility.

Windows 10 1803 / 17134.345
MacOS Sierra 10.12.6

Modellname: MacBook 12in Early 2015
Modell-Identifizierung: MacBook8,1
Prozessortyp: Intel Core M
Prozessorgeschwindigkeit: 1.2 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 2
L2-Cache (pro Kern): 256 KB
L3-Cache: 4 MB
Speicher: 8 GB
Boot-ROM-Version: 177.0.0.0.0
SMC-Version (System): 2.25f87

Winclone 6 works without problems so what is different about this upgrade?

Thanks

(Attachment Winclone7_121118.txt is missing)

I repeated the clone last night with Winclone 6 and it completed the procedure without errors. Today I backed up using Acronis without problems and then tried Winclone 7 with the same result. It still hangs at archiving data and the log file is attached.

Regards

Alastair Day