Los Activation After Upgrade; Unable to Reactivate


#1

I upgrade SD Clone to 3.1.2. Upon upgrading, the software seems to have reverted back to demo mode, because I am unable to restore more than 2 cards at a time. If I try to restore more, I get an error telling me to upgrade.

The Preferences interface shows blank Email, Key and Version fields under the Licensing title along with a Deactivate License button. If I press this button, enter my email and key, and then submit, I get an error saying ‘the license key could not be used to activated.’

I submitted a support request from the twocanoes.com website last week, but I have not gotten a response.

Any ideas where to go from here?


#2

I am bumping this again. Still no response from support. Very frustrating that I paid for a product that no longer works due to an upgrade and I get zero response from support.


#3

I responded to you directly from our support system, but wanted to write a note here. We were investigating, but had not responded back yet. I’ll try to do better in the future about giving feedback when we are investigating.

Have a great weekend!

tim