Winclone: so far no success at all

hi there,
out of complete frustration spending more than half the day only on this - on a sunday - realizing how bad your documentation is, just trying to find a way out here now:
purchased winclone 9 standard. successfully made a wim image on stored on external memory. planned to clone the image of the former imac in exchange of a new one.
both running catalina.
when trying to select source, i get the image file to select, once selected the field remains empty. after selecting the destination and hit the restore image button, nothing. simply nothing. no error message, no progress bar, nothing. log just says nothing.

2021-04-25T16:26:54+02:00:===============================================
2021-04-25T16:27:25+02:00:Looking For Windows Version inside of Image
2021-04-25T16:27:25+02:00:Found Windows 8 or Later
2021-04-25T16:37:33+02:00:Looking For Windows Version inside of Image
2021-04-25T16:37:33+02:00:Found Windows 8 or Later
2021-04-25T16:38:00+02:00:Looking For Windows Version inside of Image
2021-04-25T16:38:00+02:00:Found Windows 8 or Later
2021-04-25T16:38:02+02:00:Looking For Windows Version inside of Image
2021-04-25T16:38:02+02:00:Found Windows 8 or Later
2021-04-25T16:38:31+02:00:Looking For Windows Version inside of Image
2021-04-25T16:38:31+02:00:Found Windows 8 or Later
2021-04-25T16:38:31+02:00:Looking For Windows Version inside of Image
2021-04-25T16:38:31+02:00:Found Windows 8 or Later
2021-04-25T16:39:07+02:00:Looking For Windows Version inside of Image
2021-04-25T16:39:07+02:00:Found Windows 8 or Later
2021-04-25T16:43:10+02:00:Winclone 9.0 (48405)
2021-04-25T16:43:10+02:00:Product ID:Winclone Standard
2021-04-25T16:43:10+02:00:Licensed to billawong@rocketmail.com
2021-04-25T16:43:10+02:00:License Key 3528-FD36320453-535354B16C6-714A88C7-22D23198
2021-04-25T16:43:10+02:00:Model Identifier: iMac18,1
2021-04-25T16:43:10+02:00:=================diskutil list=================
2021-04-25T16:43:10+02:00:/dev/disk0 (internal, physical):
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *251.0 GB disk0
1: EFI EFI 314.6 MB disk0s1
2: Apple_APFS Container disk1 58.8 GB disk0s2
3: Microsoft Basic Data WindowsNew 191.9 GB disk0s4

/dev/disk1 (synthesized):
#: TYPE NAME SIZE IDENTIFIER
0: APFS Container Scheme - +58.8 GB disk1
Physical Store disk0s2
1: APFS Volume Macintosh HD 11.2 GB disk1s1
2: APFS Volume Macintosh HD - Data 29.2 GB disk1s2
3: APFS Volume Preboot 83.0 MB disk1s3
4: APFS Volume Recovery 528.9 MB disk1s4
5: APFS Volume VM 2.1 GB disk1s5

2021-04-25T16:43:10+02:00:===============================================
2021-04-25T16:52:55+02:00:Looking For Windows Version inside of Image
2021-04-25T16:52:55+02:00:Found Windows 8 or Later
2021-04-25T16:53:06+02:00:Looking For Windows Version inside of Image
2021-04-25T16:53:06+02:00:Found Windows 8 or Later
2021-04-25T16:53:06+02:00:Looking For Windows Version inside of Image
2021-04-25T16:53:06+02:00:Found Windows 8 or Later
2021-04-25T16:53:06+02:00:Looking For Windows Version inside of Image
2021-04-25T16:53:06+02:00:Found Windows 8 or Later
2021-04-25T16:53:08+02:00:Looking For Windows Version inside of Image
2021-04-25T16:53:08+02:00:Found Windows 8 or Later
2021-04-25T16:53:10+02:00:Looking For Windows Version inside of Image
2021-04-25T16:53:10+02:00:Found Windows 8 or Later
2021-04-25T16:55:30+02:00:Looking For Windows Version inside of Image
2021-04-25T16:55:30+02:00:Found Windows 8 or Later
2021-04-25T16:55:30+02:00:Looking For Windows Version inside of Image
2021-04-25T16:55:30+02:00:Found Windows 8 or Later
2021-04-25T16:55:31+02:00:Looking For Windows Version inside of Image
2021-04-25T16:55:31+02:00:Found Windows 8 or Later
2021-04-25T16:55:36+02:00:Looking For Windows Version inside of Image
2021-04-25T16:55:36+02:00:Found Windows 8 or Later
2021-04-25T17:12:37+02:00:Looking For Windows Version inside of Image
2021-04-25T17:12:37+02:00:Found Windows 8 or Later

can you help me out here or at least offer a refund? your non-exisiting documentation kind of leaves me with the question: is this a scam? somehow i found you via carbon copy cleaner who do a great job and actually somehow had put some trust in you guys.

hello? anyone there?

sorry, had a family issue. All of our documentation is here:

https://twocanoes.com/knowledge-base/

We also offer refunds as well:

https://twocanoes.com/refunds/

tim